Customer Service Specialist With German – B2b + Order Management

Sherwin-Williams

Pianoro, Italy
German language proficiency
B2b customer support
Order entry and adjustments
Provides a variety of customer service and support to internal and external customers, handling complex issues and building relationships

Job Summary

  • Provides a variety of customer service and support to internal and external customers, handling complex issues and building relationships.
  • Places customer sales orders in a timely manner, handles all levels of order complexity including export paperwork, and resolves inquiries and complaints.
  • Builds strong customer relationships, acts as a liaison between sales and customers, and contributes as a Subject Matter Expert to projects.

Matching Summary

Provides a variety of customer service and support to internal and external customers, handling complex issues and building relationships.

Skills & Requirements

Must-have

  • German language proficiency
  • B2B customer support
  • Order entry and adjustments
  • Export order handling
  • Customer relationship building

Nice-to-have

  • Proactive mindset
  • Subject Matter Expert
  • Team support and positive reinforcement

Key Requirements

  • 2-3 years progressive customer service experience
  • High school graduate or equivalent
  • ERP (SAGE, SAP, Oracle 11i/12)
  • Microsoft Office Suite proficiency
  • Export experience and Incoterms knowledge
  • Italian, English, German language skills

Work Rights

Not specified

Tailored Resume

Cover Letter