The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Key responsibilities include Handling inbound and outbound calls related to potential scam or fraud activity and Performing detection analysis on scam/fraud events.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
Handling inbound and outbound calls
Exceptional customer service
Detection analysis on scam/fraud events
Financial crime and security trends
High volume customer interactions
Emotional resilience under pressure
Nice-to-have
Think outside the box
Perform well in ambiguous environment
Interact with wide range of customers
Key Requirements
Strong problem-solving and decision-making capability
High level of personal integrity
Preferred experience in Financial Services Industry