The Casino Floor Service Host provides enhanced customer service to mid-end casino players to foster loyalty and create a welcoming on-floor presence
Job Summary
The Casino Floor Service Host provides enhanced customer service to mid-end casino players to foster loyalty and create a welcoming on-floor presence.
The role involves greeting players, assisting with requests such as show tickets and dinner reservations, and enrolling un-carded players into the loyalty program.
Team members are expected to conduct themselves professionally, follow company policies, and adapt to a fast-paced, busy environment while meeting departmental goals.
Matching Summary
The Casino Floor Service Host provides enhanced customer service to mid-end casino players to foster loyalty and create a welcoming on-floor presence.
Skills & Requirements
Must-have
Customer service on casino floor
Ability to work varied shifts
Interact effectively with guests and team members
Enroll players in loyalty program
Assist with customer requests and comps
Nice-to-have
Bilingual in Spanish, Mandarin, or Cantonese
Working knowledge of casino/hotel systems
Strong interpersonal communication skills
Adapt to evolving business environment
Key Requirements
21 years of age
High school diploma
Nevada Gaming Board registration and TAM card
1 year customer service experience
2 years gaming industry experience preferred
Proof of work authorization in the US
Work Rights
Proof of authorization/eligibility to work in the United States