Service Manager - Ai Conversational Agents

Santander

Madrid, Spain
Competitive salary; performance-based bonuses; fin...
Itil incident and problem management
Ai conversational agents operations
Cloud environment aws or gcp
The role involves leading end-to-end operational management of AI conversational agents including voice and chat to ensure availability and quality

Job Summary

  • The role involves leading end-to-end operational management of AI conversational agents including voice and chat to ensure availability and quality.
  • Candidates must define and manage ITIL processes such as incident, problem, change, and service request management within a global context.
  • The company offers competitive rewards, flexible hybrid work models, and access to extensive learning platforms like Santander Open Academy.

Matching Summary

The role involves leading end-to-end operational management of AI conversational agents including voice and chat to ensure availability and quality.

Salary

Competitive salary; Performance-based bonuses; Financial benefits including preferential banking rates and insurance

Skills & Requirements

Must-have

  • ITIL incident and problem management
  • AI conversational agents operations
  • Cloud environment AWS or GCP
  • Root cause analysis and remediation
  • Stakeholder coordination with vendors

Nice-to-have

  • LLM operational knowledge
  • Global team collaboration experience
  • Proactive risk management approach
  • Continuous service improvement mindset

Key Requirements

  • Service Manager or Service Owner experience required
  • High level of English proficiency required
  • Experience with monitoring tools and observability required

Work Rights

Not specified

Tailored Resume

Cover Letter