Manager Account Management - Accredo (hybrid) Honolulu, Hi

The Cigna Group

Honolulu, HI, US
Base: $108,100 - $180,100 usd yearly; bonus: eligi...
Must already live in honolulu, hi
Manage day-to-day customer relationships
Resolve escalated customer complaints
The Account Management Manager is responsible for ensuring Accredo's customers receive superior service while managing the overall satisfaction and retention of assigned business books

Job Summary

  • The Account Management Manager is responsible for ensuring Accredo's customers receive superior service while managing the overall satisfaction and retention of assigned business books.
  • This role requires leading a team of associates to promote best practices, provide coaching, and ensure high-level customer service and productivity standards are met.
  • Candidates will be eligible for an annual bonus plan and comprehensive benefits including medical, vision, dental, 401(k), and paid time off starting on day one.

Matching Summary

The Account Management Manager is responsible for ensuring Accredo's customers receive superior service while managing the overall satisfaction and retention of assigned business books.

Salary

Base: $108,100 - $180,100 USD yearly; Bonus: Eligible for annual bonus plan; Benefits: Medical, vision, dental, 401(k), life insurance, tuition reimbursement, 18+ days PTO

Skills & Requirements

Must-have

  • Must already live in Honolulu, HI
  • Manage day-to-day customer relationships
  • Resolve escalated customer complaints
  • Oversee recruitment and team performance
  • Review performance metrics and data trends

Nice-to-have

  • Proactive client needs anticipation
  • Effective selling skills for doctors
  • Cross-functional collaboration abilities
  • Strategic sales initiative participation

Key Requirements

  • Must reside in Honolulu, HI
  • Experience managing account management teams
  • Knowledge of customer benefit plans
  • Ability to manage contractual requirements

Work Rights

Must already live in Honolulu, HI

Tailored Resume

Cover Letter