Empower Dealer Success (eds) Principal Ops Coordinator - Work From Home
Capital One
Remote, US
Base: $56,800 - $64,800; bonus/equity: not specifi...
Fully remote
Dealer resolutions
Dealer navigator support
Inbound and outbound calls
Capital One is seeking a Principal Ops Coordinator for its Empower Dealer Success team, a fully remote position focused on dealer support and operations. The role involves managing dealer resolutions, product support, and billing while fostering relationships with vendors and ensuring customer satisfaction
Job Summary
The associate will engage in dealer resolutions, Dealer Navigator support, call/chat, product support and billing.
Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls.
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction.
Matching Summary
Match Score: 85
Capital One is seeking a Principal Ops Coordinator for its Empower Dealer Success team, a fully remote position focused on dealer support and operations. The role involves managing dealer resolutions, product support, and billing while fostering relationships with vendors and ensuring customer satisfaction.
Salary
Base: $56,800 - $64,800; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Dealer resolutions
Dealer Navigator support
Inbound and outbound calls
Execute E2E Billing support
Effective time management
Continuous improvement of job knowledge
Nice-to-have
Foster relationships with vendors
Subject Matter Expert understanding
Participate in special projects
Key Requirements
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year of experience using Google Suite products
At least 2 years of experience working in the Financial Industry
At least 1 year of auto finance experience
At least 1 year of experience in system activations, inventory management, or billing experience
At least 6 months of experience using JIRA or using Salesforce