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DXC Technology is seeking an experienced SAP Service Delivery Manager to lead service delivery for a strategic customer within their SAP Practice, emphasizing relationship-building and operational excellence. The role requires a deep understanding of SAP support operations, experience with global environments, and the ability to manage both customer expectations and offshore delivery teams effectively.
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Job Summary
You will take full ownership of service delivery for a single strategic customer, acting as the primary interface between the client and offshore delivery teams.
The role requires bridging the gap between demanding on-site customers and distributed offshore teams while managing SLAs, incidents, and continuous improvements.
DXC Technology offers a competitive salary, bonus, flexible benefits including pension and medical cover, and clear progression opportunities into senior leadership roles.
Matching Summary
Match Score: 75
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DXC Technology is seeking an experienced SAP Service Delivery Manager to lead service delivery for a strategic customer within their SAP Practice, emphasizing relationship-building and operational excellence. The role requires a deep understanding of SAP support operations, experience with global environments, and the ability to manage both customer expectations and offshore delivery teams effectively.
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Salary
Competitive salary; Bonus available; Flexible benefits package including pension and private medical cover
Skills & Requirements
Must-have
Proven SAP service delivery experience
Managing global single-instance SAP environments
Experience with offshore delivery teams
Transitioning projects to BAU support
Senior customer relationship management
Nice-to-have
ITIL Foundation certification
S/4HANA Public Cloud background
Consulting or systems integrator experience
Familiarity with SAP for Me tools
Strong commercial awareness and contract management
Key Requirements
Solid understanding of SAP support operations
Hands-on experience transitioning SAP projects to BAU
Track record managing senior customer relationships