Senior Customer Success Manager, Caper

Instacart

Remote, United States
Base: $112,000 - $165,500 usd depending on locatio...
Remote
6+ years customer success or account management experience
3+ years supporting enterprise retail clients
Hands-on experience with in-store retail technology
Instacart is seeking a Senior Customer Success Manager for its Caper team, focusing on delivering in-store AI solutions to retail partners. The ideal candidate will have extensive experience in customer success and a strong background in retail technology

Job Summary

  • Instacart is transforming the grocery industry by delivering essential services and flexible earnings opportunities through its Caper in-store AI solutions.
  • The Senior Customer Success Manager will partner with retailers to drive adoption, expansion, and renewals of smart carts and computer vision experiences.
  • This role offers a competitive base salary range dependent on location, along with equity grants and access to Instacart's Flex First remote work policy.

Matching Summary

Match Score: 85

Instacart is seeking a Senior Customer Success Manager for its Caper team, focusing on delivering in-store AI solutions to retail partners. The ideal candidate will have extensive experience in customer success and a strong background in retail technology.

Salary

Base: $112,000 - $165,500 USD depending on location; Bonus/Equity: Eligible for new hire equity grant and annual refresh grants; Benefits: Highly market-competitive compensation and benefits package described as 'Taste of Instacart'

Skills & Requirements

Must-have

  • 6+ years Customer Success or Account Management experience
  • 3+ years supporting enterprise retail clients
  • Hands-on experience with in-store retail technology
  • Proficiency with CRM tools like Salesforce or Gainsight
  • Willingness to travel up to 30% within North America

Nice-to-have

  • Experience with AI/ML or computer vision products
  • Analytical fluency with Looker, Tableau, or SQL
  • Background supporting hardware-software deployments
  • Track record scaling programs from pilot to 50+ stores
  • Commercial awareness across renewals and SOWs

Key Requirements

  • Bachelor's degree in Business, Engineering, Operations, or equivalent
  • Proven track record managing executive relationships and renewals
  • Demonstrated success contributing to complex rollouts and change management

Work Rights

Not specified

Tailored Resume

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