Senior Client Service Manager, Europe Client Services - 12 Month Ftc

M&G

London, United Kingdom
Client onboarding and due diligence
Liaise with tas and custodians
Resolve client issues and complaints
Our purpose is to give everyone real confidence to put their money to work

Job Summary

  • Our purpose is to give everyone real confidence to put their money to work.
  • In this role you will be responsible for the day-to-day management and service delivery in your region and ensure client specific obligations are met and maintained.
  • At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond.

Matching Summary

Our purpose is to give everyone real confidence to put their money to work.

Skills & Requirements

Must-have

  • Client onboarding and due diligence
  • Liaise with TAs and custodians
  • Resolve client issues and complaints
  • Manage and update CRM system
  • Communicate client SLA delivery
  • Attend client meetings
  • Coordinate client ODID meetings

Nice-to-have

  • Industry-leading client experience
  • Trusted long-term partner
  • Simple, consistent, quick, helpful service
  • Proactive communication with Sales
  • Continuous improvement focus
  • Inclusive culture and diverse workforce

Key Requirements

  • 5 – 10 years’ experience in Asset Management
  • Understanding of European and Luxembourg Funds
  • Fluent professional English
  • Investment Management Certificate preferred

Work Rights

Not specified

Tailored Resume

Cover Letter