CONNECTA e.V. is seeking a Senior Production Readiness Manager to join their remote team, focusing on customer engagement and technical support during product deployment. The role requires expertise in project management and a deep understanding of complex SaaS solutions, particularly within the Workday environment
Job Summary
The role involves guiding largest and most strategic customers through pre-deployment performance testing and business-critical activities in production.
As the voice of the customer, the Production Readiness Manager takes full ownership of the engagement during deployment and drives issue resolution.
Workday offers a flexible work approach requiring at least half of the time each quarter to be spent in-office or with customers.
Matching Summary
Match Score: 85
CONNECTA e.V. is seeking a Senior Production Readiness Manager to join their remote team, focusing on customer engagement and technical support during product deployment. The role requires expertise in project management and a deep understanding of complex SaaS solutions, particularly within the Workday environment.
Skills & Requirements
Must-have
4+ years product support experience
BS or MS in Technical Degree
Fluent spoken and written English
Experience with complex B2B SaaS solutions
Strong grasp of underlying technologies
Nice-to-have
Crisis management experience
Experience with HR or Payroll applications
Ability to thrive with ambiguity
Passion for strong customer relations
Leadership skills to influence senior leaders
Key Requirements
BS or MS in Computer Science, MIS or equivalent
7+ years technical support for complex software (Sr level)
5+ years customer support focusing on ERP system performance
APJ shift availability (6:30am to 3:30pm India time)