Connect And Assure Specialist

089

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Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer operational experience
** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to ensure optimal service delivery. Ideal candidates will have experience in telecommunications and strong case management skills, along with excellent communication abilities. **

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes and a strong customer experience.
  • Candidates must possess solid technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
  • nbn offers equal employment opportunities, great training, flexible working arrangements, and 18 weeks of paid parental leave.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist position at nbn involves managing business customer orders and incidents to ensure optimal service delivery. Ideal candidates will have experience in telecommunications and strong case management skills, along with excellent communication abilities. **

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer operational experience
  • Case or account management experience
  • Shift rotation availability

Nice-to-have

  • Strong stakeholder engagement skills
  • Customer empathy and communication
  • Process improvement mindset
  • Organisational and decision-making skills

Key Requirements

  • Full working rights in Australia required
  • Permanent position with rostered shifts
  • Experience supporting business customers

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter