Lloyds Banking Group Customer Support - Manchester

Scottish Widows (Lloyds)

Manchester, United Kingdom
Base: £26,200; bonus/equity: annual performance-re...
Fully remote
12 months customer service experience
Private area for inbound calls
Stable secure wi-fi connection
The role begins with a branch-based period supporting customers side-by-side before transitioning to a permanent home-working position

Job Summary

  • The role begins with a branch-based period supporting customers side-by-side before transitioning to a permanent home-working position.
  • Employees will handle diverse customer needs ranging from fraud resolution and bereavement support to promoting digital banking services.
  • The company offers a comprehensive benefits package including up to 15% pension contribution, private medical benefit, and 22 days of holiday.

Matching Summary

The role begins with a branch-based period supporting customers side-by-side before transitioning to a permanent home-working position.

Salary

Base: £26,200; Bonus/Equity: Annual performance-related bonus; Benefits: Up to 15% pension, private medical, share schemes

Skills & Requirements

Must-have

  • 12 months customer service experience
  • Private area for inbound calls
  • Stable secure Wi-Fi connection
  • Flexible weekend working availability
  • Ability to work across multiple branches

Nice-to-have

  • Interest in digital banking services
  • Empathy for vulnerable customers
  • Strong communication skills
  • Adaptability to new systems
  • Commitment to diversity and inclusion

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable home working environment with private space
  • Stable and secure internet connection

Work Rights

Not specified

Tailored Resume

Cover Letter