Level 2 Support Specialist

Welo Data

Noida, India
On-site
Technical backbone of support
Deep expertise
Faster resolution cycles
The Technical Support specialist operates as the technical backbone of our support model

Job Summary

  • The Technical Support specialist operates as the technical backbone of our support model.
  • Each team is designed to provide deep expertise, faster resolution cycles, and end-to-end ownership of customer issues across our complex product ecosystem.
  • Technical Support specialists act as the escalation point, ensuring that advanced technical challenges are diagnosed quickly, solved effectively, and documented for continuous improvement.

Matching Summary

The Technical Support specialist operates as the technical backbone of our support model.

Skills & Requirements

Must-have

  • technical backbone of support
  • deep expertise
  • faster resolution cycles
  • end-to-end ownership
  • escalation point
  • diagnose technical challenges

Nice-to-have

  • practical applied AI expertise
  • working knowledge of AI tools
  • state-of-the-art AI frameworks
  • best practices

Key Requirements

  • Level 2 Support Specialist experience
  • Technical troubleshooting skills
  • Problem-solving abilities

Work Rights

Not specified

Tailored Resume

Cover Letter