Fm Helpdesk Manager Luton, United Kingdom 36400 Full Time Apply By 20 May, 2026 Posted On 20 April, 2026

Carlisle Support Services

Luton, United Kingdom
Not specified; bonus available; benefits include h...
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Fm helpdesk leadership experience
Sla and kpi performance management
Cafm system implementation expertise
** Carlisle Support Services is seeking an FM Helpdesk Manager to lead their helpdesk function in Luton, ensuring performance aligns with contractual SLAs and KPIs. The role involves overseeing maintenance workflows, team management, and implementing a new CAFM system, while fostering strong stakeholder relationships. **

Job Summary

  • The role involves leading the overall performance and development of the FM Helpdesk function while ensuring all activities meet contractual SLAs and KPIs.
  • Candidates will be responsible for implementing and integrating a new CAFM system ahead of its go-live in August, including supporting testing and training.
  • The position offers competitive benefits including health plans, 23-25 days of paid holiday, discounts, and opportunities for career progression within a market-leading brand.

Matching Summary

Match Score: 75

** Carlisle Support Services is seeking an FM Helpdesk Manager to lead their helpdesk function in Luton, ensuring performance aligns with contractual SLAs and KPIs. The role involves overseeing maintenance workflows, team management, and implementing a new CAFM system, while fostering strong stakeholder relationships. **

Salary

Not specified; Bonus available; Benefits include health plans, 23-25 days holiday, discounts, volunteering days, EAP, referral scheme, cycle to work scheme

Skills & Requirements

Must-have

  • FM Helpdesk leadership experience
  • SLA and KPI performance management
  • CAFM system implementation expertise
  • Reactive and planned maintenance oversight
  • Team development and succession planning

Nice-to-have

  • Strong analytical and problem-solving skills
  • Excellent stakeholder management abilities
  • Experience with Planon or Hexagon systems
  • Commitment to continuous improvement
  • Ability to work in a fast-paced environment

Key Requirements

  • Extensive FM Helpdesk experience required
  • Proven multi-disciplinary team leadership
  • Original documentation for vetting processes

Work Rights

Not specified

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