Practice System Service Owner

Linklaters

Singapore, Singapore
Level 2 support for practice systems
Service roadmap implementation and management
Incident, problem, change, capacity management
Your role as Practice Systems Service Owner will involve owning the day-to-day delivery, performance, and continual improvement of practice-critical technology services that underpin legal work and client engagement

Job Summary

  • Your role as Practice Systems Service Owner will involve owning the day-to-day delivery, performance, and continual improvement of practice-critical technology services that underpin legal work and client engagement.
  • You will implement and manage service roadmaps for practice systems, translating strategic vision into operational objectives and enhancements, and work proactively with Product Owners to ensure service delivery aligns with development priorities.
  • The firm fosters a positive, supportive, fair, and open atmosphere where people thrive through collaboration and an innovative, efficient, agile, entrepreneurial, and responsible mind-set.

Matching Summary

Your role as Practice Systems Service Owner will involve owning the day-to-day delivery, performance, and continual improvement of practice-critical technology services that underpin legal work and client engagement.

Skills & Requirements

Must-have

  • Level 2 support for practice systems
  • Service roadmap implementation and management
  • Incident, problem, change, capacity management
  • Monitoring service performance and reliability
  • Risk identification and mitigation
  • Compliance with legal and regulatory requirements

Nice-to-have

  • Proactive enhancement identification
  • Collaborative stakeholder engagement
  • Agile, entrepreneurial, responsible mind-set
  • Commitment to inclusivity and respect
  • Advocating a speak-up culture

Key Requirements

  • Experience supporting legal practice technology systems
  • Strong knowledge of legal business processes
  • Familiarity with ITIL processes
  • Awareness of risk, compliance, data privacy
  • Exceptional relationship and stakeholder management skills
  • Excellent communication and influencing skills
  • Analytical mindset
  • Ability to handle multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter