Senior Customer Success Manager

NetBrain

Remote, ,
Base: $140,000 - $175,000 ote; bonus/equity: not s...
Remote
Customer lifecycle post-implementation management
Trusted advisor relationship building
Collaboration with sales for renewals and upsells
NetBrain is the leader in no-code network automation, providing IT operations teams with tools to scale hybrid multi-cloud connected networks

Job Summary

  • NetBrain is the leader in no-code network automation, providing IT operations teams with tools to scale hybrid multi-cloud connected networks.
  • The Senior Customer Success Manager will act as a trusted advisor to drive product adoption, maximize customer value, and influence renewals and growth.
  • The company offers a comprehensive compensation package including an estimated OTE of $140,000 - $175,000 and benefits such as 401k and medical/dental coverage.

Matching Summary

NetBrain is the leader in no-code network automation, providing IT operations teams with tools to scale hybrid multi-cloud connected networks.

Salary

Base: $140,000 - $175,000 OTE; Bonus/Equity: Not specified; Benefits: 401k and medical/dental coverage

Skills & Requirements

Must-have

  • Customer lifecycle post-implementation management
  • Trusted advisor relationship building
  • Collaboration with sales for renewals and upsells
  • Networking fundamentals knowledge
  • High attention to detail multitasking
  • Customer satisfaction and loyalty promotion

Nice-to-have

  • Experience in network operations or support
  • Experience at a SaaS-based company
  • Strong written and verbal communication skills
  • High emotional intelligence (EQ)
  • Creative problem solving
  • Ability to create customer-facing documentation

Key Requirements

  • 6+ years customer success or related experience
  • Midwest region residency required
  • 20%-30% travel requirement
  • Solid understanding of networking fundamentals
  • Track record of career growth

Work Rights

Not specified

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