Director Of Hospitality And Guest Engagement

Restaurant Associates

New York City, USA
Base: $130,000 - $160,000; bonus/equity: not speci...
On-site (5 days/week)
Guest experience data and insights
Innovative hospitality strategies
Service initiatives
Restaurant Associates is seeking a Director of Hospitality and Guest Engagement based in New York City to enhance the hospitality experience for a high-profile financial services client. The role involves developing innovative service strategies and training programs to elevate guest satisfaction and service quality

Job Summary

  • As the Director of Hospitality and Guest Engagement supporting a high-profile global financial services client, you will play a pivotal role in shaping an elevated hospitality experience for both employees and visitors.
  • Drawing on guest experience data and insights, you will design and implement innovative hospitality strategies, training programs, and service initiatives that enhance satisfaction, build a strong culture of service, and set new standards for excellence across multiple locations.
  • Restaurant Associates is the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!

Matching Summary

Match Score: 85

Restaurant Associates is seeking a Director of Hospitality and Guest Engagement based in New York City to enhance the hospitality experience for a high-profile financial services client. The role involves developing innovative service strategies and training programs to elevate guest satisfaction and service quality.

Salary

Base: $130,000 - $160,000; Bonus/Equity: Not specified; Benefits: Benefits

Skills & Requirements

Must-have

  • guest experience data and insights
  • innovative hospitality strategies
  • service initiatives
  • multi-site client portfolio
  • hospitality training programs

Nice-to-have

  • elevating guest experiences
  • influence culture and outcomes
  • thought leadership

Key Requirements

  • Bachelor’s degree in Hospitality Management or equivalent experience
  • Proven leadership experience in hospitality, fine dining, or food and beverage
  • Strong track record of building and maintaining high-level client relationships
  • Demonstrated expertise in service design, guest engagement, and brand standards
  • Excellent communication, presentation, and change management skills

Work Rights

Not specified

Tailored Resume

Cover Letter