Customer Experience (cx) Journey Analyst / Human-centered Design (hcd) Specialist

Technical Assent

Washington, DC, United States
On-site
6+ years cx or hcd experience
Excel proficiency for data analysis
User research and journey mapping
Technical Assent is seeking a Customer Experience Journey Analyst with expertise in Human-Centered Design and data analytics to improve customer experiences. The ideal candidate should possess at least six years of relevant experience and proficiency in both qualitative and quantitative research methods

Job Summary

  • The role blends hands-on user research and service design with CX journey analytics to improve customer experiences.
  • Technical Assent is a small company that combines creative and pragmatic approaches to deliver results for government and business clients.
  • Employees receive flexible PTO, comprehensive healthcare coverage, and a 401(k) with employer contributions.

Matching Summary

Match Score: 85

Technical Assent is seeking a Customer Experience Journey Analyst with expertise in Human-Centered Design and data analytics to improve customer experiences. The ideal candidate should possess at least six years of relevant experience and proficiency in both qualitative and quantitative research methods.

Skills & Requirements

Must-have

  • 6+ years CX or HCD experience
  • Excel proficiency for data analysis
  • User research and journey mapping
  • Service blueprinting and synthesis
  • Translating insights into requirements

Nice-to-have

  • Power BI visualization skills
  • Experience with government clients
  • AI-enabled research tool usage
  • Consulting background preferred
  • Strong facilitation abilities

Key Requirements

  • Minimum 6 years relevant experience
  • Portfolio demonstrating service design work
  • Proficiency in Excel pivot tables and cleaning

Work Rights

Not specified

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