Manager, Global Product Support Engineer (cvd)

Applied Materials

Singapore, Singapore
High value problem solving
On-site installation and repair
Troubleshooting complex equipment
Engages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology milestones

Job Summary

  • Engages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology milestones.
  • Manages small GPS team or program providing highly visible customer support through the performance of on-site installation, as well as any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues and drive resolution of key issues with Engineering.

Matching Summary

Engages with customers at a working level to solve High Value Problems affecting customer's ability to achieve technology milestones.

Skills & Requirements

Must-have

  • High Value Problem solving
  • On-site installation and repair
  • Troubleshooting complex equipment
  • New Products design intent
  • FMECA process contribution
  • Drive resolution with Engineering

Nice-to-have

  • Supportive work culture
  • Career development and growth
  • Pushing boundaries of innovation
  • Health and wellbeing programs

Key Requirements

  • 8+ years in product support
  • Leadership experience
  • Strong troubleshooting skills
  • Root-cause analysis skills
  • Experience with NPI
  • Experience with FMECA
  • Experience with design reviews
  • Experience with beta site testing
  • Ability to develop procedures/BKMs
  • Effective customer communicator
  • Cross-functional collaborator

Work Rights

Not specified

Tailored Resume

Cover Letter