It End User Support Specialist

Altera Corporation

San Jose, California, United States
Base: $95.9k - $131.9k usd; bonus/equity: incentiv...
Hybrid
Tier 2/3 technical support
Active directory and office 365 management
Windows and macos environment troubleshooting
This role provides advanced Tier 2/3 technical support for hardware, software, and network issues while ensuring system stability and security

Job Summary

  • This role provides advanced Tier 2/3 technical support for hardware, software, and network issues while ensuring system stability and security.
  • The successful candidate will mentor junior staff, handle complex escalations, and document solutions for the knowledge base.
  • The position offers a competitive salary range of $95.9K to $131.9K USD with incentive opportunities based on performance.

Matching Summary

This role provides advanced Tier 2/3 technical support for hardware, software, and network issues while ensuring system stability and security.

Salary

Base: $95.9K - $131.9K USD; Bonus/Equity: Incentive opportunities available; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier 2/3 technical support
  • Active Directory and Office 365 management
  • Windows and macOS environment troubleshooting
  • Networking fundamentals TCP/IP DNS DHCP VPN
  • Endpoint management and device setup

Nice-to-have

  • Leadership and mentoring junior staff
  • Conference room AV setup experience
  • Strong communication and customer service skills
  • Experience with Service-Now ticketing systems
  • Familiarity with Azure and Microsoft Intune

Key Requirements

  • Bachelor's Degree in IT or related field
  • 3+ years of experience in IT support roles
  • Eligibility for U.S. export authorizations

Work Rights

Must be eligible for U.S. export authorizations

Tailored Resume

Cover Letter