The role of Onsite Technician involves being one of the IT department's most important external faces, handling on-site IT problems, replacing equipment, and acting as an extension of first-line support
Job Summary
The role of Onsite Technician involves being one of the IT department's most important external faces, handling on-site IT problems, replacing equipment, and acting as an extension of first-line support.
You will work in a team, receiving cases primarily through a ticketing system, and often need to go to the user to provide on-site assistance for software and hardware issues.
Thalamus offers a permanent employment with collective agreement as an IT Consultant, focusing on developing your skills with certification opportunities and fostering a strong sense of community.
Matching Summary
The role of Onsite Technician involves being one of the IT department's most important external faces, handling on-site IT problems, replacing equipment, and acting as an extension of first-line support.
Skills & Requirements
Must-have
handle IT problems on site
replace computers and IT equipment
work with Swedish and international users
speak and write Swedish and English fluently
receive cases via ticketing system
Nice-to-have
positive attitude and willingness to learn
social and service-oriented personality
IT interest and desire to learn
team player and supportive colleague
Key Requirements
servicedesk background with service experience
experience in sales, IT, customer service, administration or similar