The role serves as the first point of contact for branch customers, handling day-to-day banking requirements and ensuring an exceptional customer experience
Job Summary
The role serves as the first point of contact for branch customers, handling day-to-day banking requirements and ensuring an exceptional customer experience.
Employees are expected to deepen customer relationships to help grow the business while maintaining strict confidentiality and security protocols.
Success requires demonstrating Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship alongside a mindset to Empower, Challenge, and Drive.
Matching Summary
The role serves as the first point of contact for branch customers, handling day-to-day banking requirements and ensuring an exceptional customer experience.
Skills & Requirements
Must-have
Excellent customer service skills
Experience in customer-facing roles
Ability to form professional relationships
Effective planning and organization
Decision making within authority levels
Nice-to-have
Proactive communication of ideas
Experience supporting vulnerable customers
Recommend process improvements
Knowledge of financial concepts
Digital technology proficiency
Key Requirements
Experience operating in a customer-facing role
Ability to work within pre-defined authority levels