Director, Customer Care

microsatsystems.biz

Omaha, NE, USA
Base: $156,900.00 - $247,000.00; bonus/equity: not...
Hybrid
Extensive experience leading customer care operations
Strong strategic leadership capability
Advanced financial acumen and budget management
The Director of Customer Care is responsible for transforming the Customer Care organization to elevate customer experience

Job Summary

  • The Director of Customer Care is responsible for transforming the Customer Care organization to elevate customer experience.
  • This role oversees vendor partnerships and ensures efficiency, compliance, and cost optimization.
  • The successful candidate will lead a team to deliver a seamless, unified customer experience while driving revenue growth.

Matching Summary

The Director of Customer Care is responsible for transforming the Customer Care organization to elevate customer experience.

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive package including healthcare and retirement

Skills & Requirements

Must-have

  • Extensive experience leading customer care operations
  • Strong strategic leadership capability
  • Advanced financial acumen and budget management
  • Proven track record of building high-performing teams

Nice-to-have

  • Ability to influence senior stakeholders
  • Strong relationship and account management skills
  • Expertise in customer communication planning

Key Requirements

  • Bachelor’s Degree required; MBA preferred
  • Minimum of 10 years of Customer Care experience
  • Minimum of 10 years of people management experience

Work Rights

Not specified

Tailored Resume

Cover Letter