Advisor I, Content Moderator-malay

Concentrix

Kuala Lumpur, Malaysia
Not specified (assumed full-time, onsite)
Malay language proficiency required
Strong computer navigation skills
Ability to work rotating shifts
Concentrix is seeking an Advisor I, Content Moderator fluent in Malay to provide customer service support through various communication channels. The role emphasizes strong customer interaction, problem resolution, and adherence to performance metrics

Job Summary

  • The Advisor I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • Candidates are expected to maintain a pleasant and professional tone while demonstrating patience in all customer contact situations.

Matching Summary

Match Score: 75

Concentrix is seeking an Advisor I, Content Moderator fluent in Malay to provide customer service support through various communication channels. The role emphasizes strong customer interaction, problem resolution, and adherence to performance metrics.

Skills & Requirements

Must-have

  • Malay language proficiency required
  • Strong computer navigation skills
  • Ability to work rotating shifts

Nice-to-have

  • Demonstrate empathy with customers
  • Flexible and adapt to changes quickly
  • Tolerance for repetitive work environment

Key Requirements

  • High school diploma preferred
  • Three to six months relevant experience preferred
  • Minimum two years college education for Philippines location

Work Rights

Not specified

Tailored Resume

Cover Letter