Specialist, Sales Trainer - Quality And Training - Bilingual

Concentrix

San Jose, Costa Rica
1-2 years quality assurance experience
Fluent in spanish and english b2+
Salesforce crm proficiency preferred
The Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to quality standards

Job Summary

  • The Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to quality standards.
  • This role involves providing detailed feedback and coaching to sales agents to improve conversion rates and communication efficiency.
  • Candidates must be fluent in both Spanish and English with a minimum B2+ level proficiency.

Matching Summary

The Quality Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure adherence to quality standards.

Skills & Requirements

Must-have

  • 1-2 years quality assurance experience
  • Fluent in Spanish and English B2+
  • Salesforce CRM proficiency preferred
  • Coaching and mentoring sales agents
  • Quality audit and compliance monitoring

Nice-to-have

  • Additional language skills
  • Strong presentation skills
  • Ability to work under pressure
  • Proactive independent decision making
  • Process improvement initiative participation

Key Requirements

  • 1-2 years QA experience in sales/marketing
  • Fluent bilingual Spanish and English required
  • Proficiency in MS Office and Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter