Customer Support And Implementation Engineer (onsite)

RTX (Raytheon Technologies)

Annapolis, MD, United States
Base: $86,800 - $165,200 usd; bonus/equity: not sp...
Hybrid
University degree or equivalent experience
Minimum 5 years relevant experience
Technical support and software configuration
The role involves implementing and configuring Collins Hermes messaging software on-premise or in the AWS cloud to meet customer requirements

Job Summary

  • The role involves implementing and configuring Collins Hermes messaging software on-premise or in the AWS cloud to meet customer requirements.
  • Candidates will provide technical troubleshooting, user acceptance testing support, and onsite training within a 24x7 service organization.
  • RTX offers a comprehensive benefits package including medical insurance, a generous 401(k) plan with matching funds, and tuition reimbursement.

Matching Summary

The role involves implementing and configuring Collins Hermes messaging software on-premise or in the AWS cloud to meet customer requirements.

Salary

Base: $86,800 - $165,200 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, tuition reimbursement

Skills & Requirements

Must-have

  • University degree or equivalent experience
  • Minimum 5 years relevant experience
  • Technical support and software configuration
  • Troubleshooting installation and upgrades
  • Customer training and stakeholder management

Nice-to-have

  • Agile SCRUM development experience
  • Knowledge of AWS cloud solutions
  • Experience in the aviation industry
  • Network and database knowledge
  • Proactive collaborative approach

Key Requirements

  • U.S. Citizen or authorized to work without sponsorship
  • No immigration sponsorship available
  • Minimum 5 years prior relevant experience
  • University Degree or equivalent experience required

Work Rights

Must be U.S. Citizen, U.S. Person, or authorized to work without sponsorship

Tailored Resume

Cover Letter