Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites
Job Summary
Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites.
Collaborates with the Agilent Enterprise Sales team to develop sales opportunities, design Enterprise-level support programs to meet the needs of external customers and ensure the implementation and ongoing success of these programs.
Determines the overall program/project plan, budget, structure, schedule, and staffing requirements for custom Enterprise-level support programs.
Matching Summary
Responsible for managing and providing oversight for Enterprise laboratory-wide service programs at assigned customer sites.
Skills & Requirements
Must-have
Manage enterprise service programs
Develop sales opportunities
Design support programs
Manage service delivery
Risk assessment
Costing customized solutions
Profit and loss responsibility
Nice-to-have
Strong business acumen
Customer first mindset
Team building and leadership
Effective collaboration skills
3rd party service provider management
Key Requirements
Bachelor Degree or Masters in Chemical Engineering, Chemistry or equivalent
5 to 7 years of laboratory instrumentation support and/or sales experience