Client Services Representative Iii - Bilingual Mandarin Required
Bank of America
Glendale, CA, US
Base: $25.00 - $28.85 hourly; bonus/equity: not sp...
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Bilingual proficiency in english and mandarin
1+ years of customer service experience
Ability to navigate multiple banking systems
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Bank of America is seeking a bilingual (Mandarin and English) Client Services Representative III for its Glendale, CA location. The role involves resolving complex client requests in an inbound contact center, requiring excellent communication skills, problem-solving abilities, and a commitment to service excellence.
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Job Summary
This role is responsible for resolving complex client requests through calls, chats, or emails while ensuring accuracy and delivering a great client experience.
The position requires identifying client needs, recommending solutions, and escalating items requiring risk review or exception handling within a regulated environment.
Bank of America offers industry-leading benefits, paid time off, and resources to support employee wellness and sustainable business growth.
Matching Summary
Match Score: 75
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Bank of America is seeking a bilingual (Mandarin and English) Client Services Representative III for its Glendale, CA location. The role involves resolving complex client requests in an inbound contact center, requiring excellent communication skills, problem-solving abilities, and a commitment to service excellence.
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Salary
Base: $25.00 - $28.85 hourly; Bonus/Equity: Not specified (not incentive eligible); Benefits: Industry-leading benefits and paid time off included
Skills & Requirements
Must-have
Bilingual proficiency in English and Mandarin
1+ years of customer service experience
Ability to navigate multiple banking systems
Strong attention to detail and accuracy
Commitment to excellent attendance
Nice-to-have
Experience in the banking or financial industry
2+ years in client service capacity
Proven ability to handle difficult situations
Adaptability to new technology platforms
Passion for improving clients' financial lives
Key Requirements
Minimum High School Diploma or GED
Intermediate level computer proficiency
Fluency in both English and Mandarin
Reliability with adherence to work schedules including weekends/holidays