Customer Care Supervisor

PCCW-HKT DataCom Services Ltd

Hong Kong, HK, Hong Kong
On-site
Mpf client service experience
Handling demanding customers
Call center team supervision
PCCW-HKT DataCom Services Ltd is seeking a Customer Care Supervisor in Hong Kong to oversee inbound and outbound call activities in their contact center, particularly focusing on handling demanding customer interactions and complaints. The ideal candidate should possess a university degree or diploma, have strong knowledge of MPF, and demonstrate excellent communication and problem-solving skills

Job Summary

  • The role involves supervising the communication process between demanding customers and internal call agents to resolve complaints effectively.
  • Candidates must possess at least 2 to 3 years of specific MPF client service experience covering both employer and member levels.
  • The position requires fluent English and Mandarin communication skills alongside strong knowledge of Mandatory Provident Fund regulations.

Matching Summary

Match Score: 85

PCCW-HKT DataCom Services Ltd is seeking a Customer Care Supervisor in Hong Kong to oversee inbound and outbound call activities in their contact center, particularly focusing on handling demanding customer interactions and complaints. The ideal candidate should possess a university degree or diploma, have strong knowledge of MPF, and demonstrate excellent communication and problem-solving skills.

Skills & Requirements

Must-have

  • MPF client service experience
  • Handling demanding customers
  • Call center team supervision
  • Complaint resolution strategy
  • Back-office system proficiency

Nice-to-have

  • Strong presentation skills
  • One-on-one coaching ability
  • Frontline communication experience
  • Problem-solving mindset

Key Requirements

  • University graduate or diploma level
  • 2-3 years MPF client service experience
  • Fluent in English and Mandarin
  • Pension and finance background

Work Rights

Not specified

Tailored Resume

Cover Letter