Clinical Triage Specialist (rn) - Primary Care (pa & Nj Residents Only)

St. Luke's University Health Network

Allentown, PA, United States
Fully remote
Clinical protocols and guidelines
Electronic health record
Patient demographic information
The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource

Job Summary

  • The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource.
  • The CTS-RN is responsible for using nursing judgment in answering/returning patient calls related to direct care provided by the practices.
  • Partners with other Access Center teams/PODs and respective practice clinical team on behalf of the patient to assist with clinical concerns, medication refills, or scheduling appointments.

Matching Summary

The Clinical Triage Specialist (CTS) (RN) - Access Center will compassionately deliver an exceptional patient experience and provide clinical support to CTS-MA team members by serving as a clinical resource.

Skills & Requirements

Must-have

  • clinical protocols and guidelines
  • electronic health record
  • patient demographic information
  • escalation point for clinical issues
  • patient messages management

Nice-to-have

  • compassionately deliver exceptional patient experience
  • continuous growth
  • quality-driven
  • service-oriented
  • strong problem-solving skills

Key Requirements

  • Graduate of an accredited nursing program
  • Active Registered Nurse licensure in Pennsylvania and New Jersey
  • Minimum 2 years recent clinical experience
  • Ability to work from home

Work Rights

PA & NJ Residents Only

Tailored Resume

Cover Letter