Base: $30.87 - $42.46 ph; bonus/equity: not specif...
Fully remote
First-level technical support via phone email or in-person
Diagnose and resolve hardware and software issues
Install configure and maintain computer hardware and peripherals
Sierra Space is seeking an IT Support Technician II to provide first-level technical support for hardware, software, and network systems within a fully remote environment. The ideal candidate will have a minimum of one year of related experience and strong problem-solving and communication skills, contributing to the company's mission of advancing space-based technology and national security
Job Summary
The role is crucial for maintaining the functionality and efficiency of the IT infrastructure while delivering exceptional customer service.
Sierra Space offers a generous benefit package including medical, dental, vision plans, and a 401(k) with a 150% match up to 6%.
Candidates must possess strong problem-solving skills and the ability to effectively communicate with team members to ensure timely resolution of technical issues.
Matching Summary
Match Score: 85
Sierra Space is seeking an IT Support Technician II to provide first-level technical support for hardware, software, and network systems within a fully remote environment. The ideal candidate will have a minimum of one year of related experience and strong problem-solving and communication skills, contributing to the company's mission of advancing space-based technology and national security.
Salary
Base: $30.87 - $42.46 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) with 150% match up to 6%, life insurance, 3 weeks PTO
Skills & Requirements
Must-have
First-level technical support via phone email or in-person
Diagnose and resolve hardware and software issues
Install configure and maintain computer hardware and peripherals
Document and track issues in ticketing system
Maintain inventory of IT equipment and software licenses
Nice-to-have
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Excellent communication and customer service abilities
Experience with remote support tools and techniques
Knowledge of IT service management practices and tools
Key Requirements
Typically 1+ years of related experience
Intermediate technical training in computer hardware and software