Serve as the primary technical point of contact for a portfolio of Grafana customers, architecting their observability maturity journey
Job Summary
Serve as the primary technical point of contact for a portfolio of Grafana customers, architecting their observability maturity journey.
Collaborate with clients to develop and execute technical roadmaps, identifying opportunities for cost optimization and expanded solution use.
Act as the voice of the customer internally, shaping product feedback and roadmap priorities by working closely with Engineering and Product Management.
Matching Summary
Serve as the primary technical point of contact for a portfolio of Grafana customers, architecting their observability maturity journey.
Salary
Base: $139,000 - $167,000; Bonus/Equity: RSUs; Benefits: Not specified
Skills & Requirements
Must-have
Technical ownership of customer success
Architecting observability solutions
Kubernetes deployment and operation
Observability solutions understanding
Customer lifecycle management
Nice-to-have
Grafana, Prometheus, and Loki expertise
Connecting product usage to value
Creative problem-solving for adoption
Proactive technical issue assistance
Desire for technical growth
Key Requirements
Located in an EST Timezone
Bachelor’s degree or equivalent experience
2+ years of technical support/TAM/consulting experience