Leitung Telefonvermittlung (w/m/x)

ZHS Office- & Facilitymanagement GmbH

Base: ab eur 50,000 brutto pro jahr; bonus/equity:...
On-site
Multi-year experience in telephone switchboard management
Proven team leadership and personnel planning skills
Fluent german and english communication abilities
The role involves operational responsibility for telephone switching and the daily management of a three-person team

Job Summary

  • The role involves operational responsibility for telephone switching and the daily management of a three-person team.
  • Candidates must ensure service quality, availability, and customer satisfaction while optimizing processes and conversation guides.
  • The position offers a salary starting at EUR 50,000 per year along with benefits like a job ticket and subsidized cafeteria.

Matching Summary

The role involves operational responsibility for telephone switching and the daily management of a three-person team.

Salary

Base: ab EUR 50,000 brutto pro Jahr; Bonus/Equity: Not specified; Benefits: Jobticket, subsidized cafeteria, family-friendly policies

Skills & Requirements

Must-have

  • Multi-year experience in telephone switchboard management
  • Proven team leadership and personnel planning skills
  • Fluent German and English communication abilities

Nice-to-have

  • First-time leadership experience in a call center environment
  • Enthusiasm for telephone-based customer interactions
  • Experience with IT interfaces and service partners

Key Requirements

  • Several years of practical experience in telephone switchboard or call center steering
  • Advanced proficiency in German and English languages
  • Structured and independent working style

Work Rights

Not specified

Tailored Resume

Cover Letter