Customer Success Advisor -asean

AUTODESK CONSTRUCTION CLOUD

Remote
Proactively engage customers
Establish adoption strategies
Identify at-risk accounts
As a Customer Success Advisor, you will support customer outcomes by helping them realize more value from their Autodesk solutions

Job Summary

  • As a Customer Success Advisor, you will support customer outcomes by helping them realize more value from their Autodesk solutions.
  • Your work will involve using data-triggered signals to proactively engage customers and aligning product capabilities with customer outcomes.
  • The Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for customers.

Matching Summary

As a Customer Success Advisor, you will support customer outcomes by helping them realize more value from their Autodesk solutions.

Skills & Requirements

Must-have

  • proactively engage customers
  • establish adoption strategies
  • identify at-risk accounts
  • collaborate cross-functionally
  • deepen customer satisfaction
  • value discovery conversations

Nice-to-have

  • curiosity mindset
  • shaping internal best practices
  • empowered to challenge status quo
  • world-class customer experiences

Key Requirements

  • 3-5 years in Customer Success
  • Proven track record of working independently
  • Experience navigating cross-functional collaboration
  • Proficiency in Salesforce or similar CRM
  • Experience with SaaS/cloud-based software
  • Fluent in English and Vietnamese

Work Rights

Not specified

Tailored Resume

Cover Letter