Guest Services Manager Ii - Worldmark Seventh Mountain
CLUB View
Bend, United States
Guest experience management
Staff training and development
Financial management of department
The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards
Job Summary
The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
This role will evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction.
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.
Matching Summary
The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.
Skills & Requirements
Must-have
Guest experience management
Staff training and development
Financial management of department
Inventory and rate management
Customer relationship management
Nice-to-have
Positive owner relations
Team collaboration
Problem-solving capabilities
Adaptability and innovation
Key Requirements
2 to 3 years of management experience
3 to 5 years hospitality customer service experience