Lead Experience Strategist

Kyndryl

San Francisco Bay Area, California, US
Base: $88,680 to $202,200 depending on location; b...
5+ years cx strategy consulting experience
Create experience maps and service blueprints
Develop pre-sales content and value propositions
The role involves shaping go-to-market strategy and creating high-impact pre-sales content to fuel Customer Experience pipeline growth

Job Summary

  • The role involves shaping go-to-market strategy and creating high-impact pre-sales content to fuel Customer Experience pipeline growth.
  • Candidates will design strategic deliverables such as experience maps, user journeys, and service blueprints to guide solution development.
  • The position offers access to learning opportunities across major platforms including Microsoft, Google, and Amazon certifications.

Matching Summary

The role involves shaping go-to-market strategy and creating high-impact pre-sales content to fuel Customer Experience pipeline growth.

Salary

Base: $88,680 to $202,200 depending on location; Bonus: Eligible for discretionary annual bonus program; Benefits: Comprehensive package including medical, dental, retirement, and paid leave

Skills & Requirements

Must-have

  • 5+ years CX strategy consulting experience
  • Create experience maps and service blueprints
  • Develop pre-sales content and value propositions
  • Conduct qualitative and quantitative research
  • Facilitate stakeholder workshops and co-creation

Nice-to-have

  • Blend of sales and delivery experience
  • Cross-industry perspectives and outside-in thinking
  • Growth mindset and human-centered thinking
  • Ability to simplify complexity into narratives
  • Passion for solving customer experience problems

Key Requirements

  • Undergraduate or graduate degree in service design or related field
  • 5+ years progressive CX strategy focused consulting role
  • Ability to travel up to 30% as business requires

Work Rights

Not specified

Tailored Resume

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