Governance & Operation Excellence Specialist France & Luxembourg F/h
NTT Communications
France, FR
Hybrid
Itil framework knowledge
Multi-country service delivery
Sla compliance management
NTT Communications is seeking a Governance & Operation Excellence Specialist for their Managed Services organization in France and Luxembourg. The role focuses on enhancing service delivery through quality governance, performance management, and cross-functional collaboration, requiring a strong background in IT service quality management
Job Summary
This role is central to structuring, harmonizing, and continuously improving service delivery across France and Luxembourg.
The position requires defining a common quality framework including process models like ITIL and ensuring compliance with contractual requirements.
NTT DATA offers a collaborative international environment where you can contribute to operational excellence without direct people management responsibilities.
Matching Summary
Match Score: 85
NTT Communications is seeking a Governance & Operation Excellence Specialist for their Managed Services organization in France and Luxembourg. The role focuses on enhancing service delivery through quality governance, performance management, and cross-functional collaboration, requiring a strong background in IT service quality management.
Skills & Requirements
Must-have
ITIL framework knowledge
Multi-country service delivery
SLA compliance management
Cross-functional stakeholder alignment
Fluent in English and French
Nice-to-have
Six Sigma certification
Quality Management certification
Continuous improvement mindset
Strategic decision support skills
Key Requirements
Bachelor's or Master's degree in Business, IT, or Engineering
Minimum 5 years experience in service quality management
Experience in multi-site or multi-country environments