Axon is seeking a Senior Technical Sustainment Manager to drive customer satisfaction and feature adoption for the Records Management System deployment lifecycle
Job Summary
Axon is seeking a Senior Technical Sustainment Manager to drive customer satisfaction and feature adoption for the Records Management System deployment lifecycle.
The role requires bridging the gap between initial go-live and long-term operational maturity by serving as a strategic technical partner for law enforcement agencies.
Candidates will benefit from competitive compensation including base pay, bonus, stock awards, and comprehensive wellness and learning programs.
Matching Summary
Axon is seeking a Senior Technical Sustainment Manager to drive customer satisfaction and feature adoption for the Records Management System deployment lifecycle.
Salary
Base: USD 141,000 - USD 225,600; Bonus/Equity: Included in total compensation package; Benefits: Medical, Dental, Vision, 401k match, PTO, parental leave
Skills & Requirements
Must-have
5+ years program or project management experience
SaaS product enablement and training strategy
Cross-functional leadership and collaboration
Post-deployment customer support and escalation
Statement of Work validation and alignment
Nice-to-have
Experience with public safety or government deployments