Lead Workplace Experience

Jll Com Sg

Mumbai, MH, India
Operational excellence
Design and implement sops
Supervise, train, and motivate
Lead all workplace experience, soft services/events, reception, and helpdesk functions at The Client at Powai Mumbai

Job Summary

  • Lead all workplace experience, soft services/events, reception, and helpdesk functions at The Client at Powai Mumbai.
  • Design and implement SOPs, programs, and playbooks to drive safety, quality, and positive client and employee experiences.
  • Partner with The Client at Powai and JLL teams to deliver solutions that boost engagement, productivity, and workplace satisfaction.

Matching Summary

Lead all workplace experience, soft services/events, reception, and helpdesk functions at The Client at Powai Mumbai.

Skills & Requirements

Must-have

  • operational excellence
  • design and implement SOPs
  • supervise, train, and motivate
  • collaborate with 3rd party vendors
  • track, analyze, and report metrics
  • maintain audit-ready documentation

Nice-to-have

  • foster a culture of hospitality
  • stay current with market trends
  • support digital tool adoption
  • continuous improvement mindset

Key Requirements

  • 5+ years experience
  • management responsibility
  • Bachelor's degree
  • Proficient in MS Office and FM systems

Work Rights

Not specified

Tailored Resume

Cover Letter