Customer Success Agent

Bokio Group

Stockholm, Sweden
On-site
Experience in customer support or service
Fluent in spoken and written swedish
Ability to conduct product demos
Bokio Group is seeking a Customer Success Agent to enhance customer relations and support small business owners in Sweden. The role requires a proactive approach to customer service, utilizing modern technology and AI tools to improve customer experiences

Job Summary

  • Your mission is to help business owners become independent and confident in their bookkeeping through pedagogical and effective guidance.
  • You will proactively use new digital tools and AI to streamline your work and improve the customer experience.
  • The role offers flexible remote work options, two central office locations in Stockholm and Gothenburg, and a culture of empathy and diversity.

Matching Summary

Match Score: 85

Bokio Group is seeking a Customer Success Agent to enhance customer relations and support small business owners in Sweden. The role requires a proactive approach to customer service, utilizing modern technology and AI tools to improve customer experiences.

Skills & Requirements

Must-have

  • Experience in customer support or service
  • Fluent in spoken and written Swedish
  • Ability to conduct product demos
  • Strong communication and collaboration skills

Nice-to-have

  • Interest in AI and modern digital tools
  • Comfortable speaking English in an international team
  • Passion for making customers successful
  • Positive and results-driven attitude

Key Requirements

  • Professional experience in support or service roles
  • Fluency in Swedish language required
  • Tillfälligt anställning (probation period) followed by permanent contract

Work Rights

Not specified

Tailored Resume

Cover Letter