Base: $92,300.00 - $166,850.00; bonus/equity: not ...
Not specified
Itil problem management
Root cause analysis
Incident trend analysis
Leidos is seeking a Senior IT Service Management (ITSM) Problem Manager for its DTRA I3TS program, tasked with managing and resolving recurring issues within a global integrated IT system. The role requires a Top Secret/SCI clearance and emphasizes collaboration, root cause analysis, and adherence to ITIL best practices
Job Summary
This Senior IT Service Management (ITSM) Problem Manager position focuses on managing and resolving recurring issues to prevent them from affecting mission operations for an integrated IT System deployed worldwide.
Primary responsibilities include problem identification, root cause analysis, proactive problem management, collaboration with various IT teams, documentation, problem resolution, incident trend analysis, service improvement, reporting, training, and adherence to ITIL practices.
The role requires a Bachelor’s degree and 8+ years of experience in ITSM problem management, current ITIL4 Certification, ServiceNow experience, and excellent communication skills.
Matching Summary
Match Score: 85
Leidos is seeking a Senior IT Service Management (ITSM) Problem Manager for its DTRA I3TS program, tasked with managing and resolving recurring issues within a global integrated IT system. The role requires a Top Secret/SCI clearance and emphasizes collaboration, root cause analysis, and adherence to ITIL best practices.
Salary
Base: $92,300.00 - $166,850.00; Bonus/Equity: Not specified; Benefits: Not specified