Direct and oversee a team of highly skilled leaders and/or Colleagues responsible for complex work tasks within multiple areas of an Operational team or department
Job Summary
Direct and oversee a team of highly skilled leaders and/or Colleagues responsible for complex work tasks within multiple areas of an Operational team or department.
Actively manage staff and plans for the appropriate allocation and use of resources, analyzing past workloads to determine future needs and identify service trends.
Demonstrate advanced judgment and collaborate with other leaders to develop standardized processes and procedures which focus on advancing the service provided.
Matching Summary
Direct and oversee a team of highly skilled leaders and/or Colleagues responsible for complex work tasks within multiple areas of an Operational team or department.
Skills & Requirements
Must-have
Team leadership and oversight
Complex claim processing
Customer engagement and training
Resource allocation and planning
Process standardization and improvement
Mentoring and motivating colleagues
Nice-to-have
Diplomacy and tact
Proactive problem-solving
Customer-centric approach
Key Requirements
Bachelor degree preferred
5 years of proven leadership
Excellent oral and written communication skills
Excellent interpersonal and consultative skills
Exceptional administrative competence
Exceptional analytical and multi-tasking ability
Exceptional technical and tactical skills
Exceptional decision making ability
Proven project management skills
Proficient with Windows based software
Proven leadership, coaching and feedback skills
Ability to identify, develop and/or standardize processes
Prompt, reliable and professional attitude and appearance
Knowledge of insurance products and/or services preferred