Responsible for providing direct tier one services to employees, managers, HR professionals, and 3rd party vendors via telephone and email
Job Summary
Responsible for providing direct tier one services to employees, managers, HR professionals, and 3rd party vendors via telephone and email.
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool.
Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety.
Matching Summary
Responsible for providing direct tier one services to employees, managers, HR professionals, and 3rd party vendors via telephone and email.
Skills & Requirements
Must-have
Inbound call handling
Customer support and escalations
HRIS administration transactions
Case management and documentation
Process improvement recommendations
Nice-to-have
Cross-functional collaboration
Continuous improvement mindset
Customer-centric approach
Effective conflict resolution skills
Working with diverse teams
Key Requirements
Bachelor's Degree in Human Resources, Business Administration, or related field
2 years experience in inbound call-handling
Experience with customer support
Willingness to work hybrid on night shift
Proficiency in MS Word, PowerPoint, Excel, Windows