Technical Support

CSG International Sdn. Bhd.

Mediation knowledge csg intermediate product
Level 2 technical support experience
Unix python c c++ scripting for bug fixes
The role involves providing Level 2 support to customers by resolving technical issues and error messages in a live production environment

Job Summary

  • The role involves providing Level 2 support to customers by resolving technical issues and error messages in a live production environment.
  • Candidates must possess specific knowledge of CSG Intermediate Product platforms and be able to perform basic application health checks.
  • The position requires working in different business times and being available for 24-hour on-call duties to ensure SLA compliance.

Matching Summary

The role involves providing Level 2 support to customers by resolving technical issues and error messages in a live production environment.

Skills & Requirements

Must-have

  • Mediation knowledge CSG Intermediate Product
  • Level 2 technical support experience
  • Unix Python C C++ scripting for bug fixes
  • Telecom BSS OSS domain knowledge
  • Oracle database subject matter expertise
  • Ticket and queue management experience
  • 24/7 on-call availability commitment

Nice-to-have

  • Ability to learn new programming languages
  • Strong customer service procedures knowledge
  • Professionalism in client communication
  • Experience with beta product support
  • Innovative thinking and bold problem solving

Key Requirements

  • Mediation knowledge and CSG Intermediate Product experience
  • Basic bug fixing skills using Unix, Python, C, or C++
  • Telecom BSS and OSS knowledge required
  • Subject matter expert in Oracle database or billing systems
  • Experience in ticket and queue management

Work Rights

Not specified

Tailored Resume

Cover Letter