Senior Patient Family Relations Specialist

Center for Integration Science

Boston, MA, United States
Base: $70,990.40 - $101,202.40 annually; bonus/equ...
Fully remote
5-8 years healthcare operational experience
Chart review and medical terminology expertise
Grievance investigation and complaint resolution
The role serves as a liaison between patients, families, and staff to resolve concerns and foster a welcoming environment

Job Summary

  • The role serves as a liaison between patients, families, and staff to resolve concerns and foster a welcoming environment.
  • Candidates must possess strong mediation skills to manage challenging behaviors, care agreements, and potential patient dismissals.
  • The position requires adherence to regulatory standards from DPH, CMS, and The Joint Commission while documenting all interactions accurately.

Matching Summary

The role serves as a liaison between patients, families, and staff to resolve concerns and foster a welcoming environment.

Salary

Base: $70,990.40 - $101,202.40 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses included

Skills & Requirements

Must-have

  • 5-8 years healthcare operational experience
  • Chart review and medical terminology expertise
  • Grievance investigation and complaint resolution
  • Mediation and expectation management skills
  • Knowledge of DPH CMS Joint Commission standards

Nice-to-have

  • Strong emotional self-regulation under pressure
  • Experience with change management environments
  • Commitment to diversity equity and inclusion
  • Ability to mentor junior specialists
  • Proficiency in Microsoft Office suite

Key Requirements

  • Bachelor's degree in clinical field or related area
  • 5-8 years hospital or healthcare operational experience
  • 4 years demonstrated high performance in Patient Family Relations
  • No direct supervisory responsibility required

Work Rights

Not specified

Tailored Resume

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