Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction
Job Summary
Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
Monitor, observe and assist in evaluating team member performance and manage overnight reservations and check-ins, providing efficient and friendly service.
The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
Matching Summary
Under the guidance of the Night Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring a high level of guest satisfaction.
Skills & Requirements
Must-have
end-of-day takings review
nightly audits and balancing
credit card system reconciliation
guest complaint resolution
telephone call handling
Nice-to-have
playful ambiance
VIP treatment
theatrical experiences
proactive and energetic
team-worker with passion
Key Requirements
Minimum of 2 years Front Office experience
Fluent in Spanish and English
Upscale or lifestyle brand hotel experience preferred