Prozess-experte Kundenservice - Digitale Transformation (m/w/d)

Wolters Kluwer N.V

Ludwigsburg, Germany
Not specified; not specified; benefits include cor...
Hybrid (3 days onsite, 2 days remote)
Business or computer science degree
Experience in process modeling
Customer service process knowledge
Wolters Kluwer is seeking a "Prozess-Experte Kundenservice - Digitale Transformation" in Ludwigsburg, Germany, to enhance their customer service processes through digital transformation. The ideal candidate will have a strong background in process modeling within customer service, experience with support ticket systems, and a service-oriented mindset

Job Summary

  • The role involves driving the digitalization of service processes and support channels to enhance customer satisfaction.
  • Candidates will collaborate with national and international partners to align strategic goals with high customer service standards.
  • The company offers a secure future with an unlimited contract, 30 days of vacation, and flexible remote work options.

Matching Summary

Match Score: 85

Wolters Kluwer is seeking a "Prozess-Experte Kundenservice - Digitale Transformation" in Ludwigsburg, Germany, to enhance their customer service processes through digital transformation. The ideal candidate will have a strong background in process modeling within customer service, experience with support ticket systems, and a service-oriented mindset.

Salary

Not specified; Not specified; Benefits include corporate pension, JobRad, and volunteer day

Skills & Requirements

Must-have

  • Business or Computer Science degree
  • Experience in process modeling
  • Customer service process knowledge
  • Salesforce Service or ticketing tools
  • German and English B2 communication

Nice-to-have

  • Experience with mobile applications
  • Cloud services experience
  • International collaboration skills
  • Change management expertise
  • Service-oriented mindset

Key Requirements

  • Completed degree in IT or related field
  • Proven experience in process design
  • Fluency in German and English (B2 level)

Work Rights

Not specified

Tailored Resume

Cover Letter