Customer Service Lead

Geisert Animal Hospital

Leominster, MA, United States
Base: competitive pyy; bonus/equity: performance b...
Customer service team leadership
Client communication management
Scheduling and workflow oversight
You will lead and support the front desk team to ensure compassionate, high-quality care and exceptional client experience

Job Summary

  • You will lead and support the front desk team to ensure compassionate, high-quality care and exceptional client experience.
  • The role offers competitive pay, benefits, and opportunities for growth within a close-knit, supportive team environment.
  • AmeriVet provides tailored development programs, mentorship, financial benefits, and a people-focused approach to help you thrive.

Matching Summary

You will lead and support the front desk team to ensure compassionate, high-quality care and exceptional client experience.

Salary

Base: Competitive pay; Bonus/Equity: Performance bonuses; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Customer service team leadership
  • Client communication management
  • Scheduling and workflow oversight
  • Handling escalated client concerns
  • Training and mentoring staff

Nice-to-have

  • Empathy and patience
  • Positive and solutions-focused attitude
  • Team player in fast-paced environment
  • Veterinary or medical experience

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership experience
  • Full-time availability

Work Rights

Not specified

Tailored Resume

Cover Letter