Ms Engineer L2, Middleware

NTT DATA

Ccna certification required
Servicenow ticketing tool experience
Itil process knowledge
The role is responsible for providing managed services to ensure client IT infrastructure remains operational through proactive monitoring and incident resolution

Job Summary

  • The role is responsible for providing managed services to ensure client IT infrastructure remains operational through proactive monitoring and incident resolution.
  • Candidates must possess a Bachelor's degree in IT/Computing and hold a mandatory CCNA certification along with moderate experience in managed services.
  • NTT DATA offers a diverse workplace where employees can grow and thrive while working on cutting-edge technical innovations.

Matching Summary

The role is responsible for providing managed services to ensure client IT infrastructure remains operational through proactive monitoring and incident resolution.

Skills & Requirements

Must-have

  • CCNA certification required
  • ServiceNow ticketing tool experience
  • ITIL process knowledge
  • Cross-technology infrastructure support
  • SLA adherence and incident resolution

Nice-to-have

  • CCNP or equivalent certification
  • Cloud platform certifications (Azure/AWS/GCP)
  • Automation and effort optimization skills
  • Disaster Recovery implementation experience
  • Vendor management experience

Key Requirements

  • Bachelor's degree in IT/Computing
  • Mandatory CCNA certification
  • Moderate years of managed services experience
  • Knowledge of ITIL processes
  • Experience with ServiceNow

Work Rights

Not specified

Tailored Resume

Cover Letter