The Program Manager/Coordinator is responsible for leading day-to-day community distribution and operational delivery of the Municipal ID card program
Job Summary
The Program Manager/Coordinator is responsible for leading day-to-day community distribution and operational delivery of the Municipal ID card program.
This role supervises a small team of Community Relations Representatives who serve as card processors and support community engagement activities.
The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens.
Matching Summary
The Program Manager/Coordinator is responsible for leading day-to-day community distribution and operational delivery of the Municipal ID card program.
Salary
$101,034.00 - $166,502.00 Annually; Hiring Salary Range: $101,034.00 - $125,000 Annually; Benefits: medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans, wellness programs, support groups, and workshops
Skills & Requirements
Must-have
Municipal ID program operations
Day-to-day operational delivery
Supervise community relations representatives
Mobile and pop-up enrollment
Coordinate with internal and external partners
Equitable and accessible service delivery
Nice-to-have
Trauma-informed and culturally responsive environment
Barrier-reduction strategies for vulnerable populations
Multilingual capability
Grant and compliance reporting
Key Requirements
Bachelor's degree in public administration, Social Work, Communications, Business, Project Management, or related field
2-4 years of experience in program operations, community-based service delivery, event coordination
1+ year of supervisory experience
Valid Maryland Class C Noncommercial driver's license